Our performance

As an NHH customer we want to provide you with the best possible service. We measure how we're performing against our service standards regularly. Performance data is also published in our financial statements and annual standards reports. For performance data, please email business-improvements@nhhg.org.uk.

Value for money and transparency

We aim to achieve value for money (VFM) and to be transparent in how we operate. This is core to delivering our corporate strategy. The way we will do it is outlined in our Value for money strategy 2016. You can download our value for money self assessment 2015-16 for more details.

We also publish quarterly breakdowns of expenditure within all projects funded by our regulator the Homes and Communities Agency (HCA), and our quarterly expenditure across our top 50 suppliers.