Carl has been with Genesis since 2013, leading on customer experience and housing operations and delivering sustained improvements in performance over that time. He oversees Genesis’ social & affordable, keyworker, Customer Contact Centre and leasehold business.

Previously Head of Customer Services at Richmond Housing Partnership, he has achieved national recognition for creating outstanding customer experiences across a range of services and channels.

Before moving to the UK, he held senior management roles in regional enterprise development and community investment in Ireland.