Extra care services at Turnberry Court have been hailed as “outstanding” by inspectors – making it one of the first schemes in London to receive the accolade.
Living at the scheme, in Greenford, has improved residents’ quality of life and encouraged them to be citizens within their community, a Care Quality Commission (CQC) report said.
Inspectors spent two days at Turnberry Court during December, hearing from staff, residents and their families about the high levels of care provided.
Their report said: “People who used the service and their relatives spoke extremely positively about the quality of care and support provided. They repeatedly told us staff went the extra mile to help.
“Relatives told us they were confident that people who used the service were safe and supported by competent staff and praised the ways in which people’s quality of life had improved since their family members moved in.”
Residents also extolled the virtues of the activity schedule at Turnberry Court. Inspectors heard how staff spent time speaking to them about their hobbies and interests and used that information to create a full programme of fun and interesting activities.
Residents were enthusiastic and said there was plenty to do, while they are also encouraged to be citizens in their own community.
The report added: “There was an exceptionally inclusive atmosphere and people felt involved in how the service was run. We observed excellent examples of good caring interactions. Staff treated people with the upmost dignity and there was a respect between people and staff that created a warm and caring environment.”
Staff were also consistently positive about the way the service is managed and the support they receive. They described a positive working environment with high levels of job satisfaction and said good teamwork is contributing to positive outcomes for residents.
Linda Strong, Assistant Director of Notting Hill Pathways, said: “To receive a rating of outstanding from the CQC is a massive achievement and real testament to the hard work and care put in by all of our staff at Turnberry Court.
“We pride ourselves on providing a safe, warm and inclusive environment for all of our extra care residents and I am thrilled that those efforts have been reflected in the inspectors’ report.”
Turnberry Court, which is commissioned by Ealing Council, provides 38 one and two-bedroom flats. Notting Hill Pathways is the care and support arm of Notting Hill Housing.