Repairs responsibilities

As a landlord, it is our role to carry out certain repairs to your property, but residents in our rented properties are also expected to keep their home in good condition. For examples of responsibilities see below:

Repairs we're responsible for include:
• The structure of your home including roofs, walls, doors, floors, ceilings and windows
• Gutters, down pipes and drains
• Existing central heating, water heaters and fires (where provided by us)
• Chimney stacks and flues
• Plasterwork
• Kitchen units, air vents and extractor fans

Repairs you may be responsible for include:
• Internal decoration
• Repairs to small cracks in plaster or woodwork
• Repairs to furniture, floor coverings and appliances
• Replacing light bulbs
• Test and replace batteries in smoke/carbon monoxide alarms
• Replacing toilet seats, shower heads, hoses and plugs
• Installing additional locks or replacing keys/locks if you are locked out – although in an emergency and if your home will be left unsecure, we may carry out these works and recharge the costs to you
• Repairs to any appliances, fixtures and fittings you’ve installed yourself

This list is not exhaustive, and there may be differences according to your tenancy, especially if you live in a temporary housing home. If you are unsure about any repair, please refer to your tenancy.