Back in March, members of the Resident Services Committee (RSC) took part in a workshop alongside directors to review progress against the Resident Promise and to give us their feedback.
The workshop focused on the priority areas of: repairs and maintenance, housing management services and service charges. The workshop was repeated with a wider group of involved residents in June.
Directors discussed the work that had been done so far and what was being planned. The RSC challenged directors to bring about changes and service improvements that have a direct impact on residents, and said that residents should be more involved in testing new approaches. The committee will receive regular progress updates.
A summary of the RSC meetings can be found here.