Anti-social behaviour (ASB) is any action that is capable of causing nuisance or annoyance to any person. It can include:
- Abandoned vehicles
- Animals – uncontrolled dogs and other pets
- Businesses causing a nuisance
- Criminal activity
- Domestic disputes and disturbances
- Drug or alcohol abuse and drug dealing
- Fly tipping
- Playing loud music at anti-social hours
- Playing in unsuitable area
- Sparking and vehicle problems
- Racial, sexual and other harassment
- Upkeep of gardens and communal areas
- Using or threatening to use violence
- Vandalism and criminal damage.
How to report anti-social behaviour
To report ASB, get in touch with your housing officer as soon as possible. If you're a homeowner, you'll need to speak to your property management officer. If you feel threatened in your home or believe there to have been a criminal act taken place. Please call the police urgently.
How we manage reports of anti-social behaviour
Each case will be treated individually. Once ASB has been reported, we'll arrange a personal interview with you to record full details of your complaint and investigate the circumstances surrounding the incident, all in confidentiality.
As a general rule the interview will be carried out within:
- 24 hours for serious ASB, like harassment or where there is a threat of violence;
- 5 days for other less serious types of ASB.
We'll consider what everyone involved has to say and try to help you resolve the problem mutually, as this is usually the quickest and most permanent way of resolving initial complaints. To help you do this we may put you in touch with independent mediators who are skilled in helping and supporting neighbours to reach a solution that is acceptable to both parties. We may ask you to collect more evidence of incidents or to keep a diary sheet.
There are a number of solutions that we can use to prevent ASB continuing, such as:
- Informal warnings
- Referring the problem to enforcement agencies like the police or the local authority's environmental health department
- Working in partnership with other agencies such as Social Services or Youth Services who have additional skills and powers
- Supporting vulnerable perpetrators to help them control their behaviour, for example where the anti-social behaviour is due to mental health problems
- Physical improvements, such as better lighting in communal areas
- Community development projects, such as sports activities for young people
- Acceptable behaviour contracts.
It's our policy to do everything we can to resolve issues at an early stage, by using preventative measures. However, where appropriate, we will use legal enforcement, which could result in a resident losing his/her home.