We want your home to be a great place to live. But we rely on you to tell us about repairs that are needed in your home as soon as you notice them.
All repairs should be reported to your housing officer or property management officer (PMO) as soon as possible so they don’t grow into more serious issues. Even if the problem is not affecting you directly – for example a leaking pipe or something broken in the shared area, please report it. The more details you provide (including photos), the more quickly we can arrange for the repair.
Your feedback helps us to monitor contract performance and the quality of our repairs. Here's how we collect feedback about our repairs service:
Homeowners: If you've reported a repair to your PMO you'll be sent a text message once the repair has been completed. You'll be asked to complete a short survey so that we can gauge your satisfaction with the repair.
Tenants: You should get a call from your housing officer when a repair is complete to check that you are satisfied. We also survey a random selection of 200 residents every month about their wider experience of living in one of our properties.