We want your home to be a great place to live. But we rely on you to tell us about repairs that are needed in your home as soon as you notice them.
All repairs should be reported as soon as possible so they don’t grow into more serious issues. The quickest way to do this is to report the repair on My Account. Even if the problem is not affecting you directly – for example a leaking pipe or something broken in the communal area, please report it. Please make sure to include as much detail about the repair as possible - pictures can be really helpful to get the repair resolved as quickly as possible.
Your feedback helps us to monitor contract performance and the quality of our repairs. Here's how we collect feedback about our repairs service:
Tenants: You should get a call from your housing officer when a repair is complete to check that you are satisfied. We also survey a random selection of 200 residents every month about their wider experience of living in one of our properties.