Safety in your home

All residents should be and feel safe in their homes. We can offer help and advice. 

  • Gas

    To make sure appliances in your home are working safely, it's essential that you have a gas safety check each year and keep a valid gas safety certificate.

    Protect yourself from gas leaks

    If you think you can smell gas, you should:

    • Call the National Grid immediately on 0800 111 999
    • Turn off the gas at your meter
    • Open all windows.

    If you smell gas, do not:

    • Switch on or off lights, appliances or other electrical items
    • Bring naked flames (like matches or cigarette lighters) into your home.

    Once you've contacted the National Grid they'll send someone to check for leaks. If they find any leaks they will turn off your gas supply and ask you to contact us or your gas contractor.

  • Carbon monoxide

    Carbon monoxide is a poisonous gas. It's colourless, odourless and tasteless but it can be fatal.

    Carbon monoxide can escape from appliances like boilers and fires if they are not working properly. Carbon monoxide gas can also be produced if your gas appliance is faulty, or if the chimney or flue is blocked.

    The danger signs of carbon monoxide are:

    • Gas flames that normally burn blue, burning orange or yellow
    • Sooty stains on or above appliances.

    To make sure everything is working safely it's essential that you have a valid gas safety certificate by getting a gas safety check done every year.

  • Fire

    Taking basic precautions, such as fitting a smoke alarm or keeping shared areas clear can help reduce the risk of fire in your home.

    Here are some ways you can make your environment safer:

    • Be very careful if you are using a Calor Gas heater - do not leave it on when you go out
    • Be careful when getting rid of cigarette ends - make sure they are properly put out
    • Keep an eye on pans on the cooker and take care when cooking with hot oil
    • Turn off electric sockets when you are not using them.

    Smoke alarms are a basic fire safety precaution. You'll need to change the batteries when necessary, otherwise the alarm will not work.

    You can find more information on fire prevention on the Fire kills website.

    Keep shared areas clear

    For the safety of all residents in shared properties, do not leave any goods or belongings (particularly things that could catch fire) in the shared areas.

    The shared staircase and hall are usually the main escape routes so you shouldn't leave anything that could block the way if someone is trying to get out, in the case of a fire or other disaster. Leaving items blocking the escape routes through shared areas is against the law.

  • Locks

    We provide at least a night latch for the door of tenants' homes. You may want to fit more locks on doors and windows for extra security.

    If you lose your door keys or get locked out of your home, you'll need to arrange for someone to get in and change the lock. If you have any difficulties, we may be able to arrange for a locksmith to do the work for you but we will charge you the full cost.

    If you share a front door with other tenants, it is against fire regulations to fit certain types of locks. You must always consult us before changing a lock or fitting a new lock on a shared front door.

  • Know who's visiting

    To stay safe in your home, it's important to check the identity of all callers before you let them in.

    Our staff members carry identity cards with photographs that they should show you, as should representatives from other organisations such as gas and electricity companies, the local council and contractors we hire.

    If you're suspicious of somebody calling at your home, do not let him/her in, but call the police or the organisation that they claim to represent.

More information

If you'd like more advice on what you can do to protect your home, contact the Crime Prevention Officer at your local police station. Your housing officer or property management officer (PMO) may also be able to point you to other available help.