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Resident Support Services

As a NHG resident you can benefit from our partnerships with local support agencies who can help you with many areas of your life from money and jobs to health and wellbeing.

Select a borough location and the type of service that you need in the filter boxes on the left. Then select a service from the list.

To apply, you can send your details to the partner who will then contact you to arrange the next steps.

Settle
    • Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster
    • Addiction, Mental health, Family support, Young people, Budgeting

Settle supports young people aged 25 or under who are taking on a tenancy for the first time.  Settle works alongside the new tenant to help them settle, literally, into their new home. They work particularly with under 25s who are vulnerable  and/or marginalised who may benefit from dedicated support in their first few weeks/months of their tenancy so that they can thrive as a NHG resident and enjoy life in their home. 

Settle designs and delivers high-impact support services to vulnerable young people to ensure that they thrive in the tenancy.  Support is offered just before sign up, or at the time of sign up, so that a Settle support worker can work with the new tenant as close to day one as possible.  Many of those whom Settle work with may be young single parents, affected by mental health illness, or starting their tenancy after being housed within the care system.

Apply direct to Settle for support and the team will make contact with you to obtain the information they need.

Addiction Mental health Family support Young people Budgeting
Citizens Advice - Help to Claim Universal Credit
    • Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Outside of London, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster
  • Homelessness advice, Budgeting, Debt advice

Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Including support with gathering evidence needed for the claim, checking entitlements and demonstrating immigration status. 

The service is delivered through local CABs, but there’s also a national phone number and a webchat available.

Homelessness advice Budgeting Debt advice
Look After My Bills
    • Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Outside of London, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster
  • Energy and utility support

Look After My Bills is a free service that helps customers save money on their energy bills every year, automatically. With a two-minute sign up it can be used by all customers including those on pre-pay or fixed deals and those who get the Warm Homes Discount. It checks the best prices for customers at sign up and then assess the market to ensure that customers always stay on the best deal.

Energy and utility support
Lambeth Wellbeing Fund (Project Smith)
  • Lambeth
  • Communities, Grants and goods

The Lambeth Wellbeing Fund is a small grant programme for residents to apply to up to £5,000 to run a project that they think will help people to feel part of a community, avoid a crisis, or manage their health and/or wellbeing.

Communities Grants and goods
Trussel Trust
    • Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster
  • Foodbank

Trussell Trust food banks provide three days of emergency food for the whole household. You must speak to your Housing officer to get a voucher, and you can use the website to search for your local food bank.

Foodbank
Shine
    • Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Outside of London, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster
  • Energy and utility support

Shine stands for seasonal health intervention network and support families in fuel poverty. They also do a holistic assessment for up to 30 other local services.  They support energy bill discounts, grants, debt clearance and can do a home visit from energy doctor etc.

Energy and utility support