It's your right to receive reliable property management services from the management agency of your building/estate, usually us. The duties and obligations of the management agency are set out in the terms of your lease and covered in the annual service charge you pay.
If your building is managed by us, you'll have a Property Management Officer (PMO) who is your main point of contact for all issues relating to the management of your building and estate.
Behind each PMO is a support network of other staff, each performing a crucial role to make sure we deliver the best possible service to you. Contract managers monitor and enforce cleaning and maintenance contracts, accountants prepare and check your service charges and surveyors inspect your building and manage major works projects. In turn, this requires a human resources and ICT team, and a building to keep us all in!
We use these costs, along with any associated overheads, to calculate a flat rate for each individual property.