For tenants

If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a tenancy agreement that is a contract between you and us. Both you and Notting Hill Housing have certain rights and responsibilities that must be met.

Your rights

It's important to know your rights. Read through your tenancy agreement and Resident Handbook carefully, and if you're unclear about anything, please speak to your housing officer.

Your responsibilities

  • Pay your rent on time

    We expect you to pay your rent on time and in full. 

  • Carry out basic household repairs

    Clogged drains, broken light bulbs and dead batteries in a fire detector are all examples of repairs we expect you to carry out yourself, along with a variety of others. If a repair requires contractors to do any work, we expect you to let them inside. Learn more here.

  • Keep shared areas clean

    It is one of the conditions of your tenancy that you and the other people living in your house or block keep the shared areas clean (unless you have a cleaner you pay for by a service charge added to your rent) and free from obstruction.

  • Take care of furniture that comes with your home

    If you have a furnished tenancy, we expect you to take care of the furniture and let us know if anything is broken or damaged. You may keep the furniture for as long as you stay in your home. You'll need our permission to remove any furniture.

  • Avoid unlawful subletting

    A tenant is unlawfully subletting if he/she signs a tenancy agreement with a landlord, doesn't live in the property him/herself, and instead charges someone else to live in the property and earns money from the rent.

    Unlawful subletting is a very serious matter. You can be prosecuted for fraud if you are found to be unlawfully subletting, and your application for permanent housing with your local council can be annulled.

    Please refer to your tenancy agreement and resident handbook if you’re unsure about what is and is not allowed, or ask your housing officer.

  • Be respectful of our staff and your neighbours

    We expect you to treat our staff with respect and avoid strong language or threatening behaviour. Where behaviour is unacceptable, legal action will be taken.

Which tenancy type do you have?

When you start renting with us you’ll be given a probationary tenancy for one year. Once this period has ended, if you have kept to the terms of the tenancy, you can expect to be offered a fixed term tenancy for a longer period of time, usually five years.

  • If you're a new tenant

    New tenants will be given a probationary tenancy, which is an initial trial period that lasts for one year. This is granted as an assured shorthold tenancy for 12 months.

    Towards the end of the year, we will review your tenancy. If you have kept to the terms of your tenancy and there are no arrears, you can expect to be offered a fixed term tenancy for five years. In exceptional circumstances we may extend the probationary tenancy by six months or offer you a tenancy for two years.

    If you do not keep to the terms of the tenancy, such as committing anti-social behaviour or not paying your rent, then you may not be offered a new tenancy.

    Decisions to end or extend a tenancy may be appealed and your housing officer will provide information on how to do this. If we decide to end your tenancy, your housing officer will offer advice and information to help you find alternative accommodation.

  • If your probation period has ended

    Most tenants will move on from a probationary tenancy to a fixed term tenancy of five years, granted as an assured shorthold tenancy.

    Towards the end of the fixed term, we will review your tenancy to decide whether to offer a new fixed term. The review will look at circumstances including whether you have kept to the terms of your tenancy and whether the property is still the right size for your household. We will contact you to let you know when the review is happening so you will have an opportunity to tell us anything that you want to be taken into account.

    If there have been no significant changes to your circumstances during your tenancy then you can expect your tenancy to be renewed.

    If your circumstances have changed, we may offer you a new tenancy at a different property, for example one which is the right size for your household or where you can get the right support for your needs.

    If you have not kept to the terms of your tenancy, then you may not be offered a new tenancy. Your tenancy will not be renewed if you own another home that you can reasonably be expected to live in.

    Decisions to end a tenancy or move you to another property may be appealed and your housing officer can give you information on how to do this.

    If we decide to end your tenancy, your housing officer will offer advice and information to help you find alternative accommodation.