Ask the expert: Mutual exchange

Swapping your home with another resident (a mutual exchange) is often the quickest way to find alternative accommodation. It offers customers more choice over the type and location of their new home than a housing transfer.

I’m Luca Dellepiane and I am the policy manager at Notting Hill Genesis. I manage a team of policy officers and we write and review housing management policies and procedures, respond to policy consultations and support the business with horizon scanning pieces.

What is a mutual exchange?
If your current home no longer suits your needs, you can arrange to swap your home with another resident. This is called a mutual exchange and provided both of you have permission from your respective landlord, you can swap with any other council tenant or housing association tenant anywhere in the country.

Why a mutual exchange?
Transferring to another Notting Hill Genesis property if your current home no longer meets your needs can be very difficult unless you have a very high priority and you are willing to be flexible. So a mutual exchange is a good option.

You may also wish to downsize if you are living in a home that is larger than your needs or has adaptations that you do not require. We offer incentives to downsize, and mutual exchange is one way that you can do this.

How do I do it?
To arrange a mutual exchange, you will need to find someone who wants to swap with you. You can find potential exchange partners on the following websites:

Exchange Locata
House Exchange

Only assured, secure and some assured shorthold tenants have the right to exchange. Please check your tenancy agreement to see if you have the right to exchange.  If you do, you can swap with anyone living in a council or housing association accommodation subject to approval from both landlords.

How long will it take?
Once we’ve received your form and supporting documents, you will hear from our allocations team within 42 days.

Where can I find more information?
There's lots of information about moving home on our website here